The concept of customer support has come a long way from the traditional call centers and face-to-face interactions. Chat support, in particular, has emerged as a key element in the realm of customer service, seamlessly integrating itself into various platforms and channels. This transformative shift has fundamentally changed the way businesses interact with their customers,…

In this digital era where 67% of consumers switch brands due to poor customer service, customer service excellence is like a firm handshake; it conveys confidence and leaves a lasting impression.  It’s true that brand development and other related strategies are important but what keeps a customer loyal and enables a brand to have an…

It has become widespread for businesses to outsource customer service as a way to cut costs and enhance productivity. Although outsourcing can provide several advantages, such as access to specialized knowledge and cost savings, it can also significantly affect customer satisfaction. Customers anticipate excellent customer service that addresses their concerns and resolves their problems promptly…

An engaging work environment is key to a thriving call center. It’s not merely about meeting targets and deadlines – the end goal is to cultivate an ecosystem where employees are motivated and enjoy their work. One innovative and effective strategy that’s emerging in the call center landscape is ‘Gamification’. When thoughtfully implemented, gamification can…

For most of us, the successful execution of sales strategies is the most important facet of the business, but in reality, having excellent customer support and service contributes to how businesses build loyalty for their brand. This integral business process gave rise to Call Centers around the globe, recognized as the backbone of the Outsourcing…

Business Process Outsourcing Centers (BPOs) have become a popular choice for businesses looking to improve or add onto an already existing customer service base, all while reducing costs. Call center outsourcing is one of the most common types of outsourcing availed by companies. However, businesses must weigh the pros and cons of outsourcing their call…

The Relationship Between Employee Engagement And Satisfaction Is there a connection between work satisfaction and employee engagement? It may appear to be one of those chicken-and-egg situations. Which came first? Do your employees feel content at work, which motivates them to stay with your company? Or do they feel content with their work because they…

Managing a team or a business is hard enough with everything you have to do. On days where you’re fully loaded, there doesn’t seem to be enough hours in the day for everything to be done. Having an assistant help you take on your daily workload is necessary once you set your sights on growth.…

Hiring call center support staff and ensuring you work with the right partner is vital. We are here to make things easy. The Philippines is the premier destination for outbound call centers companies, ranking 27 in the world in terms of English proficiency while coming in at number 2 in Asia.  Take a look at…