Exceptional Customer Support and Great Oversight: Hire The Best Agents On Demand

Looking for inbound or outbound call center solutions, but you don’t need 50 people to start? Clark Staff offers bespoke solutions for businesses of all sizes without sacrificing any benefits. Hire Clark Staff to avail English proficient staff at a lower cost, while still receiving expert oversight, all while growing your business.

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Talk to our team of experts and build a bespoke outsourcing plan that best suits your business needs and budget.

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    Erlyn Joy Reyes

    Operations Manager

    Our Trusted Partners

    How It Works


    Consultation & Calibration

    Hop on a call with one of Clark Staff's Advisors so we can assess your business needs and recommend the best solutions.


    Recruitment, Interviews, & Selection

    Our recruitment experts start the search for only the best candidates. They screen profiles and gather all the requirements before kicking off the final interview.



    First impressions are important. The onboarding procedure emulates your company’s culture in order to get your staff ready to be a member of your team.



    Clark Staff’s team of experts are available for anything you need to ensure your success. Our service doesn’t end after you hire your staff.

    Shannise Nicole Gidaya

    COolture Coach

    Benefits of
    Call Center Outsourcing

    Tailored Solutions

    Hire the staff you need without any restrictions.

    Easily Scalable

    Adding and removing staff is made simple, giving you more control over your team.

    English Proficiency

    With one of the highest English proficiencies in Asia, you can be sure your customers will get the best service.


    Whether you’re hiring a single remote staff or a whole department, Clark Staff keeps your expenses down.

    Our Most Popular
    Outsourced Call Center Roles

    If the role you are looking for isn’t on this list, reach out to us and we’ll help you recruit the right person for the job.

    Customer Service Representatives

    Job Description

    Starts at



    Just like in-office CSR staff, remote customer service agents have one main job, improving customer experience. They can still be broken up into 2 main types: voice and non-voice.

    The typical voiced CSR resumes will have a minimum of 1 or 2 previous voiced call center experiences, the outliers will be fresh graduates looking to start making money and professionals looking to try a different industry.

    The same can be said for non voiced resumes, with their experience being with other email or chat-style CSR jobs.

    Technical support agents who work remotely function much like their CSR counterparts, the biggest difference is that their goal is to resolve customer issues in the least amount of time possible.

    They can also be broken down into voice and non-voice. Experience-wise, you’re going to see similar resumes to CSR applicants, where they will have a minimum of 1 to 2 years in technical support roles.

    The outliers here are fresh graduates and former customer service agents who got tired of doing voiced calls.

    Data entry agents are sent documents to review or check and once that process is over, they input the information into the database.

    This position is easily done remotely, as most documents now are digital, for hardcopies it’s as easy as having them scanned in a computer. The resumes from these applicants are generally a grab bag.

    You will likely see former data entry personnel applying along with a plethora of other people including fresh graduates and blue-collar workers.

    QA agents usually work wherever the rest of the team is. If you hire a QA to check the calls your CSR staff are producing, then that QA should be working around the same time if not the same time as your CSR staff.

    This is to provide real-time or regular feedback/coaching sessions with the staff in order to maintain a high standard of service.

    Their resumes usually show some sort of CSR or TSR combination of experience, then a promotion to quality assurance within the same company.

    Sales reps should be able to focus on closing deals. Like customer service representatives, they come in two main variations, inbound, and outbound.

    Their resumes will look very similar, the most notable difference being the type of sales they did. Inbound sales reps will almost always have upselling written down as a skill while you will mostly find upselling on more successful outbound sales reps.

    Functionally, it doesn’t matter if this position is in the office or not. Phone salesmen just need a way to call people in order to do their job.

    Team leaders or supervisors, work as your boots on the ground in a remote environment. They give you updates on the team and they help keep the team’s morale high.

    Their resumes usually include previous team lead experiences. A majority of them would have other call center experience before becoming a team lead for that department.

    For example, a quality assurance team leader would have some prior QA experience.


    “Everyone’s always been so welcoming, very friendly, very kind, very simple thing that’s said to me by Russ and Zack was that the client’s wishes should always be taken into consideration and they try to put the client first.”

    Robert David Claridge

    “Well the benefit is obvious and it’s cost effective. Secondarily, we’ve been able to do a lot of quality assurance which also we’re able to use to educate the staff and go over some positive things that they’ve done and also the negative things.”

    Lloyd Mate
    CEO, Americare Respiratory Services

    “What attracted me with Clark [Outsourcing] was obviously pricing. If you compare it to Manila, you’re far more affordable. That’s one thing. The other thing was, I think, me and Russell just clicked. Which is really important to me.”

    Manoj Patel
    Managing Director, Infinity Energy

    Clark Staff's FREE Outsourcing Handbook

    Everything you need to
    know about outsourcing,

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    Real Time Support

    Ready to supercharge your business growth?

    Hire an English proficient call center representative with us. Our remote customer service representatives will go beyond your needs.