Get manager oversight, increase your bottom line, & mitigate your liabilities without reducing quality

Looking for inbound or outbound call center solutions, but you don’t need 50 people to start? Clark Staff offers bespoke solutions for businesses of all sizes without sacrificing any benefits. Hire Clark Staff to avail English proficient staff at a lower cost, while still receiving expert oversight, all while growing your business.

Book a FREE Discovery Call

Talk to our team of experts and build a bespoke outsourcing plan that best suits your business needs and budget.

Karen Lee

Recruitment Manager

karen

Our Trusted Partners

How It Works

1

Consultation & Calibration

Hop on a call with one of Clark Staff's Advisors so we can assess your business needs and recommend the best solutions.

2

Recruitment, Interviews, & Selection

Our recruitment experts start the search for only the best candidates. They screen profiles and gather all the requirements before kicking off the final interview.

3

Onboarding

First impressions are important. The onboarding procedure emulates your company’s culture in order to get your staff ready to be a member of your team.

4

Oversight

Clark Staff’s team of experts are available for anything you need to ensure your success. Our service doesn’t end after you hire your staff.

Rechel Soriano

Executive Operations
Manager

Benefits of
Call Center Outsourcing

Tailored Solutions

Hire the staff you need without any restrictions.

Easily Scalable

Adding and removing staff is made simple, giving you more control over your team.

English Proficiency

With one of the highest English proficiencies in Asia, you can be sure your customers will get the best service.

Cost-Effective

Whether you’re hiring a single remote staff or a whole department, Clark Staff keeps your expenses down.

Our Most Popular
Outsourced Call Center Roles

If the role you are looking for isn’t on this list, reach out to us and we’ll help you recruit the right person for the job.

Customer Service Representatives

Job Description

Starts at

$

/month*

Just like in-office CSR staff, remote customer service agents have one main job, improving customer experience. They can still be broken up into 2 main types: voice and non-voice.

The typical voiced CSR resumes will have a minimum of 1 or 2 previous voiced call center experiences, the outliers will be fresh graduates looking to start making money and professionals looking to try a different industry. The same can be said for non voiced resumes, with their experience being with other email or chat-style CSR jobs.

Starts at

$975.11

/month*

Technical support agents who work remotely function much like their CSR counterparts, the biggest difference is that their goal is to resolve customer issues in the least amount of time possible.

They can also be broken down into voice and non-voice. Experience-wise, you’re going to see similar resumes to CSR applicants, where they will have a minimum of 1 to 2 years in technical support roles.

The outliers here are fresh graduates and former customer service agents who got tired of doing voiced calls.

Starts at

$975.11

/month*

Data entry agents are sent documents to review or check and once that process is over, they input the information into the database.

This position is easily done remotely, as most documents now are digital, for hardcopies it’s as easy as having them scanned in a computer. The resumes from these applicants are generally a grab bag.

You will likely see former data entry personnel applying along with a plethora of other people including fresh graduates and blue-collar workers.

Starts at

$975.11

/month*

QA agents usually work wherever the rest of the team is. If you hire a QA to check the calls your CSR staff are producing, then that QA should be working around the same time if not the same time as your CSR staff.

This is to provide real-time or regular feedback/coaching sessions with the staff in order to maintain a high standard of service.

Their resumes usually show some sort of CSR or TSR combination of experience, then a promotion to quality assurance within the same company.

Starts at

$975.11

/month*

Sales reps should be able to focus on closing deals. Like customer service representatives, they come in two main variations, inbound, and outbound.

Their resumes will look very similar, the most notable difference being the type of sales they did. Inbound sales reps will almost always have upselling written down as a skill while you will mostly find upselling on more successful outbound sales reps.

Functionally, it doesn’t matter if this position is in the office or not. Phone salesmen just need a way to call people in order to do their job.

Starts at

$848.79

/month*

Team leaders or supervisors, work as your boots on the ground in a remote environment. They give you updates on the team and they help keep the team’s morale high.

Their resumes usually include previous team lead experiences. A majority of them would have other call center experience before becoming a team lead for that department.

For example, a quality assurance team leader would have some prior QA experience.

Starts at

$1460.57

/month*

TESTIMONIALS

“Everyone’s always been so welcoming, very friendly, very kind, very simple thing that’s said to me by Russ and Zack was that the client’s wishes should always be taken into consideration and they try to put the client first.”

Robert David Claridge
CEO, ASMI

“Well the benefit is obvious and it’s cost effective. Secondarily, we’ve been able to do a lot of quality assurance which also we’re able to use to educate the staff and go over some positive things that they’ve done and also the negative things.”

Lloyd Mate
CEO, Americare Respiratory Services

“What attracted me with Clark [Outsourcing] was obviously pricing. If you compare it to Manila, you’re far more affordable. That’s one thing. The other thing was, I think, me and Russell just clicked. Which is really important to me.”

Manoj Patel
Managing Director, Infinity Energy
Organization

Clark Staff's FREE Outsourcing Handbook

Everything you need to
know about outsourcing,
simplified.

Roman Zapanta

General Services
Manager

roman

Ready to supercharge your business growth?

Hire an English proficient call center representative with us. Our remote customer service representatives will go beyond your needs.