The Philippines is the #1 destination for medical outsourcing services due to the surplus of highly qualified registered nurses and the low cost of labor. The country put an emphasis on nursing programs and even subsidized the education for medical providers as there was a huge demand for registered nurses worldwide. Those who stayed here began to apply to BPOs as a way to make money, gaining application and experience that will help you provide better service.

    EMR managers all come with a medical background, a majority of the candidates given to you will have bachelor’s degrees in nursing. Prior work experiences that stand out will include other medical record management positions and other healthcare-based positions. This means they will have experience with some EMR systems, the Microsoft Suite, as well as the Google Suite. People with high attention to detail and strong analytical skills will make up your candidate shortlist.

    As this job mostly deals with electronic records, it can easily be done online. Duplicate profiles can be collated, documents that are incorrectly grouped together can be split, essentially the database can be organized to better serve the healthcare providers who use it daily. Communication is key in these positions as your system might have a specific process that needs to be followed.

    Applicants applying to this job will have a bachelor’s of science in pharmacy. There will be 3 main groups of people applying to the job: fresh pharmacy graduates, people with local working experience, and those who have prior experience with the job but with a different company. Your candidates will have solid English, both written and spoken, aside from the interview where their English skills and accent will be gauged, they will also be subject to an assessment and will not move onto the next step unless they pass.

    In a remote setting, your pharmacy/insurance liaison communicates with you via a team chat of your choosing. In regards to their work, they will do most of their job on the phone with various people including, pharmacies, prescribers, patients, insurance officers, doctors, and nurses. A cloud-based dialer will allow them to do their job, which comes as a part of our service. You will have to manage their workflow, but once they get the hang of the process they can work autonomously. This doesn’t mean you can just leave them to their own devices, you should still check in once in a while to see if everything is alright.

    All of your virtual nursing candidates will have at least a bachelor’s degree in nursing. Their experience will be a mix of hospital, clinic work, and possibly any job you can find written above. Those with experience in the remote staffing industry will be much easier to plug into this job and have them hit the ground running. The people who take this job will need to have excellent communication skills, the ability to pay attention to small details, and the ability to multitask while under pressure.

    As its name suggests, this job was made to be done remotely, taking it one step further, someone could perform it from anywhere in the world as long as their internet connection was good enough. Virtual nursing from another country works the same as it would anywhere, the consultation is done via phone or video call, a diagnosis is made, advice is given, all while notes are being taken that way there is a record of what happened in the event that someone onsite needs to care for said patient. For people without immediate life-threatening concerns that need to talk to a medical professional, this option allows the workload of hospital and clinic staff to be lessened. In the event that a virtual nurse comes to the conclusion that a patient needs urgent care, they can raise the concern with their onsite counterparts while updating the patient’s medical records.