The saying “the whole is greater than the sum of its parts” holds true for most organized structures. This holds true especially for businesses as the parts that keep it running are not comparable to the output that is possible when each of its parts works in harmony to produce its products or services. This doesn’t mean that the parts that make up a business aren’t important.
In a remote staffing company, it is crucial that these three major parts of the business work together to achieve its goals:
- The client or remote staff
- The internal or behind the scenes team
- The management team
Remote staffing companies or fully-fledged Business Process Outsourcing Companies (BPOs) help source and recruit qualified professionals to help businesses all over the world. They help companies complete tasks that only specialists can.
No matter what type of professional is needed, the general flow is the same:
- A client requests a specific type of staff, such as an accountant;
- Recruitment starts;
- An accountant is hired and begins to work on all accounting needs.
The staff that works behind the scenes in order to complete the other side of remote staffing service. They are all employees of the BPO and they work with your remote staff. This team is composed of HR and IT professionals who aid the remote staff with all concerns. Their main goal is to allow the client to focus on important tasks without worrying about the administrative side of hiring an employee. Without them, the clients would have to worry about all of the tasks that are associated with hiring in-office staff, such as payroll and troubleshooting technical issues.
Management / Leadership Team
Last but not least, a great upper management team is needed to tie everything together. Oftentimes the people at the top are too preoccupied with the problems that you only see when looking down from the top. Great leaders will lead by example and explain the “why” of certain actions that are being taken. Clear and effective communication between them and clients or partners helps all teams succeed.
Within the company, they help the internal team optimize their processes which allows the internal team to quickly help the remote staffing professionals. They also serve as points of contact for the clients. This means that any high-level decisions or changes can be discussed with them, thus allowing clients to talk to professionals who have the experience needed to give quality feedback.
For example, if a client wants to change a process that will affect their remote staff, someone in upper management can: lend their experience, discuss whether or not it’s a good idea, and explain the proper way to roll that process out.
In regards to client staff, they interact with important issues and are around to boost the morale of the team. In the case of BPOs with an open door policy such as Clark Staff, they can voice any concern with anyone in the company, including the upper management team.
The Wrap Up
While there may be minor variations when dealing with specific companies, these 3 major parts of a remote staffing or BPO company will do the heavy lifting. When working in unison, the productivity of remote staff will increase while the amount of work any client has to do will decrease.
The work that goes on behind the scenes is equally as important as the work the remote staff does for the client. If any of the parts fail to do their duty, the rest of the groups will feel the effects. When researching a potential partner for your remote staffing needs, feel free to ask how their internal teams are structured to get a better picture of who exactly you’re partnering with.