There are so many factors that contribute to success in business. The type of business you’re in will also change those factors, but for all business-to-consumer (B2C) style companies, customer service plays a large role in success. Employees and business leaders alike are more successful when they have high emotional intelligence (EQ). What is Emotional…

With the recent shift to work from home caused by the pandemic, a significant number of professionals have opted to take positions working from home or have left their jobs to seek opportunities that allow them to. This has left employers (those who allow remote work) with a much bigger pool of candidates to comb…

At the start of the pandemic, people were being let go as businesses needed to become lean in order to survive. With COVID becoming part of the new normal, the working environment across the globe is shifting. An increasing number of professionals are now searching for jobs that offer hybrid or fully work from home…

Pixar’s method of creating memorable, award-winning, and heartfelt movies is relatively simple. Through collaboration, small teams, each with a director in charge of the project, brainstorm ideas which then get presented to a hivemind of top creatives and refined through a process that involves catalytic questions, then the process is repeated till a product is…

You will often see companies that boast high employee satisfaction and retention rates, but how did they get to that point? Oftentimes they will go into their culture and explain what it’s like to work there, what their end goal was, and how they got there. This is all well and good, but just because…

When you hear the term “call center,” what jobs come to mind? Most people will say some sort of variation of customer service and technical support roles. These positions are generally what you would find if you walked into a remote staffing company or a BPO (business process outsourcing) company. These jobs fit into many…

A majority of people dread being reviewed. Whether it’s every 6 months or a year, most people don’t look forward to being reviewed by their boss. Typically people fall into 2 different traps when giving feedback: being too indirect or being too direct. The indirect method doesn’t accomplish much as the feedback isn’t processed a…

What Is Employee Development? Employee development, also known as professional development, is learning that is focused on gaining the skills, knowledge, and abilities needed to further one’s career and any future positions. Essentially, learning to become a better professional. If you’re in middle management, it could involve learning how to manage a bigger team, how…

While many companies are reaping the benefits of hiring remote staff many people are hesitant due to the certain stigmas. While these could potentially be a problem for you, if you find the right company to partner with, they should either directly solve these problems for you or teach you how to overcome them. The…