All businesses need customers to survive, whether it’s a B2B or B2C. Some businesses operate on a product-centric approach, putting less care into their customers. However, having a customer-centric business brings advantages that other types of businesses don’t have. What is a Customer-Centric Business? A customer-centric business puts its focus on the customer’s experience, thus building…

Full-service BPO companies, such as Clark Staff, offer a variety of services to help businesses of all sizes. With so many services offered by BPO companies, it’s easy to get confused with the terminologies. Two of the most commonly availed services from a BPO company would be remote staffing and seat leasing. Being able to differentiate…

The saying “the whole is greater than the sum of its parts” holds true for most organized structures. This holds true especially for businesses as the parts that keep it running are not comparable to the output that is possible when each of its parts works in harmony to produce its products or services. This…

Staying organized at work brings many benefits such as: Some conventional methods still work, but as more and more people transition to a work-from-home environment or are hiring remote staff, new methods of staying organized must be found in order to keep productivity up. There are several types of tools to help keep your remote…

There are so many terms thrown around the outsourcing industry that it is hard for anyone outside of it to understand exactly what is being said. The terms “outsourcing” and “remote staffing” are two of the most misused words in the industry. They are often used interchangeably and this causes confusion when actually talking to…

Offshore outsourcing in the Philippines has many businesses divided: Outsourcing is an umbrella term that encompasses any act of having a 3rd party take over any task that was previously done by someone on-site at your office. While there are several subtypes of outsourcing, we’ll focus on business process outsourcing companies (BPO). Partnering with the right…

Proper communication allows teams to collaborate more efficiently. However, teams usually dread meetings because they feel like their time is wasted, there is no time to converse in the meetings and ultimately, the meeting could be replaced with a short email or an update in a team management tool. If proper communication as a team…

We’re seeing an unprecedented amount of people resigning from their jobs. This event has been coined “The Great Resignation” and it is affecting business everywhere. From the people leaving, a majority of them are from the Boomer generation or those born between 1946 and 1965. This has caused a skill gap due to such a…

The world has changed for everyone on almost every level because of Covid-19. The pandemic has also changed the way we do business and there is no avoiding it. There is no going back to the way it was.  Forbes writer Enrique Dans says, “The ability to resist the forces of isomorphism is what separates…